What these terms cover
These terms cover your use of the Romi Care website, including our guides, tools, and letter templates. If you take part in a Romi Care medical bill review, the "Medical bill reviews" section below also applies.
Romi Care is not a law firm, healthcare provider, health insurer, collection agency, or government program. Nothing we provide is medical, legal, or insurance advice.
Our guides, tools, and templates
Our guides share general information about medical bills and insurance. Rules can depend on your plan, your state, and your situation, so check the details that apply to you, like the notices from your insurer.
Our tools give estimates based on what you enter and on general rules. They can't account for everything in your plan or your notices. Always confirm deadlines and amounts with the documents you received.
Our letter and script templates are starting points. You decide what to send and to whom, and you're responsible for what your letters say. You're welcome to use and share them for your own bills or to help someone else with theirs.
We work to keep everything accurate and current, but we can't promise that every page is complete or free of errors. If you spot a mistake, please tell us.
Medical bill reviews
For 1 flat fee, a Romi Care review looks at the documents you send us using our standard review process and gives you a written report. Your report may include facts we confirmed, possible errors, open questions, ways you may lower what you pay, and recommended next steps. We can't promise that any bill will be lowered, corrected, or forgiven. As part of a review, we don't contact your provider, insurer, or any billing office for you unless you separately authorize it and we agree to do so.
The fee is due when you submit your case. If we can't complete your review, contact us and we'll refund your fee.
You're responsible for giving us accurate information and for having the right to submit the case, as the patient or their authorized representative. We rely on the documents and facts you give us and can't check information we don't have.
Limits of our responsibility
Our website content is general information, and your report is based on the documents you give us. To the extent the law allows, Romi Care isn't responsible for decisions you make based on our website or your report, and our total responsibility to you for any claim about a review is limited to the fee you paid for it.
Contact
Questions about these terms? Contact us through our Contact page.
Changes to these terms
If these terms change, we'll update this page and the date at the top.