How we write our guides

Medical bills are about your health and your money, so our guides have to be right. Here's how we research, write, check, and update them.

What we publish

Romi Care publishes free guides, tools, and letter templates that help you understand, question, and resolve medical bills. We explain how bills and insurance work, what your rights are, and what to do next.

Our guides share general information, not legal or medical advice. We explain rules and options. We never promise an outcome, and we never tell you a specific bill is illegal.

Where our information comes from

• Primary sources first. Rules, deadlines, and dollar limits come from the source: federal agencies like the Centers for Medicare & Medicaid Services (CMS), the Department of Labor, the Internal Revenue Service, and the Consumer Financial Protection Bureau, plus federal regulations and HealthCare.gov and Medicare.gov.
• Every guide lists its sources, with the date we checked each one.
• Every statistic is cited. Research findings are labeled as research, with who did it and when. They're never presented as Romi Care results.
• Examples are fictional. Worked examples use made-up names and numbers, are labeled "Example", and the math is checked.

How we write

We write in plain words, at about a 7th- to 8th-grade reading level, with short sentences. We spell out insurance terms the first time we use them, and our glossary defines each one.

We say "may" or "often" when a rule depends on your plan or your state, and we state settled rules plainly. Every guide ends with what to do next.

How we use AI

We use AI tools to help research and draft our guides. Every rule, deadline, and dollar figure in a guide is checked against a primary source, which the guide lists. We don't use AI to make up statistics, quotes, or stories presented as real.

Expert review

When a credentialed expert reviews a guide, such as a certified billing or coding specialist, a patient advocate, a clinician, or an attorney, their name, credentials, and the review date appear at the top of that guide. A guide without a reviewer's name hasn't had that review yet.

How we keep guides current

• Guides about rules that change often, like appeals, surprise billing, collections, and credit reporting, are reviewed at least every 6 months.
• Other guides are reviewed at least every 12 months.
• The date at the top of each guide shows the last time we changed its substance, not just its formatting.

Corrections

If you find a mistake, please tell us. We check every report against our sources. We fix errors quickly and update the date on the guide.

Independence

We're not paid by hospitals, doctors, insurers, or collection agencies. No one can pay us to cover a topic or to change what a guide says. We don't show ads.

Your privacy

Our tools and letter templates run in your browser. What you type into them isn't saved or sent to us. See our privacy policy for the details.