Using our website
You can read our guides and use our tools without creating an account or telling us who you are.
- Tools and letter templates run in your browser. What you type into them, like bill amounts, income, dates, or your name on a letter, isn't saved or sent to us.
- Analytics: we use product analytics (PostHog) to count visits to our public pages, so we know which guides help people. We don't use advertising pixels or sell visit data, and we never send what you type into our tools to analytics.
- Contact form: if you write to us, we receive your name, email address, and message, and use them only to reply. Please don't include medical or billing details.
Medical bill reviews
If you take part in a Romi Care medical bill review, we collect the information you give us: your name, contact information, details about the bill and provider, and any documents you upload. That can include bills, explanations of benefits (EOBs), itemized statements, denial letters, and other letters. These documents may contain health information and other sensitive personal information.
We use this information only to do the review you asked for. That means reviewing your documents, writing your report, and talking with you about your case. We don't use your information for ads, and we never sell it.
Where it's stored
Review information and documents are stored in access-controlled systems and encrypted in transit and at rest. Only Romi Care staff working on your case, and the service providers listed below, can access them.
Who else sees it
- Payment processing: Stripe handles payments. Stripe gets your payment details, not your medical documents or bill details.
- AI-assisted review: parts of your documents may be processed by our AI provider (Anthropic) to create a first review for our billing experts to check. This happens under that provider's commercial terms.
- Email: we use an email provider (Resend) to send messages about your case and to reply to contact form messages. We don't put sensitive bill or health details in these emails.
- Analytics: pages that collect or show case information are left out of analytics and session recording.
Romi Care is not a health plan or healthcare provider.
How long we keep it
We keep review information and documents while your case is open and for a reasonable time after, so you can get back to your report and so we can meet our legal and recordkeeping duties. After that, we delete your documents. You can ask us to delete them sooner by contacting us, unless the law requires us to keep them.
Your choices
You can ask for a copy of the information we have about you, ask us to correct it, or ask us to delete it by contacting us. Some records may need to be kept to meet legal requirements.
Changes to this policy
If our practices change, we'll update this page and the date at the top.